CHBased in Switzerland · Working with a network of trusted partners in Kosovo

German-speaking customer support

Phone, email and chat support for companies in Switzerland, Germany and Austria, delivered from Kosovo. Same working hours as your own team, German-speaking agents, and a pilot before you commit.

1

Same working hours

Kosovo is on Central European Time, the same as Switzerland, Germany and Austria. No night shifts and no coverage gaps.

2

German-speaking talent

German is widely spoken in Kosovo, and international providers have built German-language support centres there.

3

Lower salary levels

Average gross pay is more than 80% lower than in Switzerland and Germany. Total savings are smaller, because management, training and fees also count.

What we can set up

How we plan for quality

This is our standard approach. For each project, we agree the exact steps with you and with the delivery partner before the pilot starts.

  1. Language test. Written and spoken German is tested before agents start. Example job listings in Kosovo ask for German at level C1 or higher.
  2. Training with your team. Your products, tone and processes, taught by you with our help.
  3. A supervised pilot. We review real calls and tickets together with you.
  4. Clear reports. Quality scores and key figures, shared on a schedule you choose.
  5. A named escalation path. Everyone knows who decides what.

Delivered with experienced partners

We work with an established partner company in Pristina that provides customer support, and we can bring in additional specialist partners as your team grows, so capacity and quality grow together.

Start small

Begin with a pilot team sized to your volume, check the results, then grow. If the pilot does not meet your standards, you have not built a large commitment.

Data protection from day one

Companies in Switzerland, Germany and Austria ask about data protection first, and rightly so. We build the safeguards into the setup. Read our data protection page.

Get an estimate

Common questions

Swiss German or standard German?

Agents work in standard German. If you need Swiss German understanding, or a specific tone and terms, tell us, and we plan the recruiting and tests around it.

Can the team use our own systems?

Yes. Working inside your own tools, with only the access needed, is the option we recommend.

How fast can we start?

It depends on the number of agents and the training. We give you a realistic timeline in your estimate, and we do not promise dates we cannot keep.

What if we need more agents later?

You scale step by step. We plan recruiting ahead, so growth does not hurt quality.

Sources: Smart Customer Service (Teleperformance in Pristina), Fusion CX, example job listing (C1 German), Kosovo Chamber of Commerce, Destatis, Swiss Federal Statistical Office.

General information only, not legal, tax or investment advice.